No missed claims call. Every lead qualified. Every renewal followed up.
AI voice agents and triage systems built for UAE insurance teams — handling intake, classification, extraction, and reminders in English and Arabic.
What we build for insurance teams
Claims intake voice agent
A voice agent that answers every inbound claims call 24/7 — in English and Arabic. It collects the claimant's details, incident description, and policy number, then pushes structured data directly into your claims management system. No missed calls after hours. No manual data entry.
- 100% call answer rate
- Structured data in your CMS instantly
- English + Arabic, Gulf code-switching
Claim classification & routing
Once a claim is logged, the system classifies it by type (motor, medical, property), severity, and the right handler — before a human touches it. Complex or high-value claims are flagged immediately. Routine claims are routed directly to the appropriate team.
- Faster first response times
- Fewer misrouted claims
- Priority escalation for high-value cases
Policy document extraction
Upload policy documents and the system extracts key terms, coverage limits, exclusions, and renewal dates into structured data. Searchable across your entire portfolio. Integrates with your existing document management system.
- Policy data searchable in seconds
- Coverage gap detection
- Renewal pipeline automated
Renewal & payment reminder calls
Automated outbound reminder calls at scale — polite, compliant, personalised with the customer's name and policy details. Handles objections, answers basic questions, and escalates to a human when needed.
- Lapse rates reduced
- No manual outbound dialling
- Compliant scripts, human escalation built in
From first call to live system in weeks
Scope
We map your workflow in a 30-minute call and agree on one high-impact use case — measurable success criteria upfront.
Prototype in 2 weeks
You see a working system on your own documents or call flows within two weeks. Not a slide deck — a live demo you can test.
Deploy
We integrate with your existing systems (CRM, practice management, EHR), run team training, and go live.
Optimise
We monitor, tune, and expand as you grow. Monthly reviews with clear metrics — containment rate, time saved, errors caught.
Your data. Your control.
Legal and insurance buyers have one primary objection: data security. Here's exactly how we address it.
UAE & private hosting options
Your data stays in the UAE or on your own infrastructure. No cross-border transfers without your sign-off.
Client data never trains public models
Your documents and call transcripts are never sent to public model providers for training purposes.
Full audit logs
Every AI decision, call transcript, and document action is logged, reviewable, and exportable for compliance.
Human handoff on every agent
Every voice agent and triage system has a defined escalation path. A human is always reachable when the AI can't handle it.
Ready to run a pilot?
Fixed scope, agreed success metrics, working prototype in two weeks.
Book a scoping call